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Gas Emergencies

TTY: 7-1-1

Customer Service

NY: 716-686-6123
PA: 814-871-8200

Or Toll Free: 1-800-365-3234

Before You Dig,
Call 811 or

NY: 1-800-962-7962
PA: 1-800-242-1776


Residential Service Line Installation

How to Contact Our New Services Department

  • Mail
National Fuel
New Services Department
365 Mineral Springs Road #3
Buffalo, NY 14210
National Fuel
New Services Department
225 Wayne St
Erie, PA 16507
  • Phone
(716) 827-2343
Toll Free: 1-800-365-3234
(814) 871-8301
  • Fax
(716) 827-2322
(814) 871-8312

Apply Online or Download an Application

For NY Customers: For PA Customers:

Complete these Steps Before Installation Can Begin

  • New Buildings
    • The foundation must be completed and the selected meter site must be marked, backfilled to final grade and free of obstructions such as building materials, dirt piles and scaffolding.
  • Existing Buildings
    • The house piping must be installed and/or proof of purchase of natural gas heating equipment must be provided.
    • NY only: Applicants must complete a certificate verifying compliance with minimum insulation standards.
  • Meter Placement
    • Typically, meters will be installed outside the residence, opposite the driveway, and no further than five feet from the front corner of the house.
    • National Fuel may install the meter in another location that it determines to be reasonably accessible, convenient and safe.
    The service shall be perpendicular to the main and in a straight line directly to the meter location at the front wall or along the sidewall, no further than five (5) feet from the corner of the building. If there is a driveway, the meter will be on opposite side from the driveway. Hover to enlarge. Top crimp shall be even with the top of the sill plate where practical. Minumum of 18 inches from regulator vent to a window or any opening. Minimum of 3 feet from electric meter. Houseline to extend out from building no more than 6 inches. From the ground, minimum of 7 inches regulator clearance and minimum of 4 inches meter clearance. No more than 5 feet from front corner of building. Hover to enlarge.
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