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Gas Emergencies

1-800-444-3130
TTY: 711

Customer Service

NY: 716-686-6123
PA: 814-871-8200

Or Toll Free: 1-800-365-3234

Before You Dig,
Call 811 or

NY: 1-800-962-7962
PA: 1-800-242-1776

Media


716-857-7654
814-871-8199
Residential Resources
New York & Pennsylvania

Energy Efficiency

Natural Gas and the Environment

  • Natural gas is the cleanest, most efficient, most cost effective and abundant energy source in the United States. Click Here for more infomation.

Natural Gas Safety

  • Click here for information on Natural Gas Safety.

Natural Gas Vehicles

  • Click here for more information on natural gas vehicles in New York.
  • Click here for more information on natural gas vehicles in Pennsylvania.

Natural Living

Special Needs Programs

  • For Customers with Hearing or Speech Difficulties
    • You can communicate with us on electronic display (TTY or teletypewriter) by dialing 7-1-1. You may also call 1-800-662-1220 if you live in New York. You will need to provide the relay operator with the telephone number you wish to call.
  • For the Visually Impaired
    • We can send bills and bill inserts in large type or Braille.
    • Some of our brochures may be requested in Braille.
  • For Non-English Speaking Customers
    • Ask for “Language Line” any time, in person or by phone. A three-way conversation with a translator is involved.
  • Extra Security Plan for the Retired or Permanently Disabled
    • Offers an extra measure of security for uninterrupted gas service. It includes coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment.
  • Elderly, Blind or Disabled Payment Troubled Residential Assistance
    • This program is designed to assist payment-troubled customers who are at least 62 years of age, blind or disabled.
    • Program features include a lower monthly gas rate, debt forgiveness, emergency heating equipment repair or replacement, and conservation measures depending upon individual circumstances.
    • Enrollment is limited.
  • Special Protections
    • National Fuel offers special protections for New York customers who reside in households where all residents are age 62 or older, 18 or younger, blind or disabled.
    • If you or anyone you know fit this description, please call us at 1-800-365-3234.
  • Third Party Notification
    • You can designate a third party to be notified in case you forget to pay your gas bills.
    • The designated third party is not responsible for paying your bill.
  • Assistance Plan for Hospitalized Customers
    • If you are anticipating a hospital stay of ten days or more, call us and we will tell you how to extend the due date of your gas bill by thirty days.
  • Assistance Referrals
    • If National Fuel is unable to resolve your payment problems, we will find community services that may assist you.
    • Our representatives can work together with social service agencies to help you determine if you are eligible for various public programs.

Saving Money with Natural Gas Appliances

  • Click Here for information on how you can save money with natural gas appliances.

Your Rights and Responsibilities

New York Only

HEAP / Payment Assistance

  • Click here for information on HEAP and other payment assistance programs.

CIP

NY Publications

BILL INSERTS

Fall NY Customer Newsletter - November 2017
Dog Bite Prevention - September 2017
Shared Meters - August 2017
Rights and Responsibilities - NY Residential - June 2017
Summer NY Customer Newsletter - June 2017
Winter NY Customer Newsletter - February 2017
NY HEAP Payment Assistance - December 2016
Fall NY Customer Newsletter - November 2016
Shared Meters - August 2016
NY Summer Customer Newsletter - June 2016
Notice of Proposed Rate Changes - May 2016
NY Customer Newsletter - February 2016
NY Customer Newsletter - November 2015
Important Natural Gas Safety Information - October 2015
NY Customer Newsletter - June 2015
Avoid Estimated Bills - April 2015
Online Services - December 2012
Residential Marketing - June 2011
Ways to Manage Energy Costs - December 2009
Dog Bite Prevention - August 2009
Pipeline Safety - June 2009

BROCHURES

Understanding Natural Gas Safety - October 2010
Understanding Natural Gas Service - March 2011
Understanding Special Services - NY - April 2014
Residential Conservation Incentive Program - NY - 2016
Pennsylvania Only

LIHEAP / Payment Assistance

  • Click Here for information on LIHEAP and other payment assistance programs.

PA Emergency Plan

  • In accordance with the filing with the Pennsylvania Public Utilities Commission requirements set forth at 52 Pa. Code § 59.71-59.75, the National Fuel Gas Distribution Corporation Pennsylvania Division developed an Emergency Plan.

PA Publications

BILL INSERTS

Fall PA Customer Newsletter - November 2017
Dog Bite Prevention - September 2017
Summer PA Customer Newsletter - June 2017
Winter PA Customer Newsletter - February 2017
Notice of Proposed Rate Changes - January 2017
PA LIHEAP Payment Assistance - December 2016
Fall PA Customer Newsletter - November 2016
PA Summer Customer Newsletter - June 2016
PA Customer Newsletter - February 2016
PA Customer Newsletter - November 2015
Important Natural Gas Safety Information - October 2015
PA Customer Newsletter - June 2015
Avoid Estimated Bills - April 2015
Neighbor For Neighbor - December 2014
Online Services - December 2012
Pennsylvania Notice of Rights and Responsibilities - September 2012
Dog Bite Prevention - May 2011
Purchase of Receivables - August 2010
Ways to Manage Energy Costs - December 2009
Pipeline Safety - June 2009

BROCHURES

Understanding Natural Gas Safety - October 2010
Understanding Natural Gas Service - March 2011
Understanding Special Services - PA - June 2014
Choose Natural Gas - August 2016
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