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PA: 814-871-8200

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NY: 1-800-962-7962
PA: 1-800-242-1776


Eligible Customer List

What is the ECL?

  • Pursuant to an Order from the Pennsylvania Public Utility Commission (PUC) issued on Sept. 23, 2013, all Pennsylvania natural gas utilities, including National Fuel, are now required to provide a list of customers eligible (Eligible Customer List or ECL) to shop for competitive natural gas supplies to licensed natural gas suppliers. Customer information provided in the ECL includes name, addresses, account number, usage data and other service related attributes. Customer phone numbers and email addresses are not included in the ECL. The PUC believes that ECLs will help natural gas suppliers more easily identify potential customers, tailor products to customer needs and otherwise assist in the development of a competitive retail market.
  • By default, all residential and small business customers are included in the ECL, however, customers can opt out of the ECL. Additionally, customers may participate in the ECL, but withhold access to their usage data. Opting out of the ECL, does not prevent a customer from shopping for natural gas supply service from a natural gas supplier, but it may limit the number of solicitations a customer receives.

Change Your Preference

  • If you wish to update your ECL preference, complete the form below.
    Account Number:          
    Select One of the Following Options:  

  • PLEASE RESPOND BY Feb. 17th, 2020. If you do not contact us with your selection by that date, your information will be included in the ECL.
  • National Fuel will begin the solicitation of its customers’ preferences for the ECL on Dec. 13th, 2019. If you do nothing in response to this solicitation, you will be included in the ECL. If you prefer to opt out of the ECL completely or if you prefer to withhold access to your usage data only, you will need to log-in above and indicate your preference. If you asked National Fuel not to share your account information with others prior to Dec. 13th, 2019, you will need to opt out again after Dec. 13th, 2019, or your information will be included in the ECL. If you choose to opt out of the ECL, you may change your preference at any time in the future and your information will then be included in the ECL. Similarly, you may initially decide to be included in the ECL but you can opt out at a later date. If you don’t make any subsequent changes, your preference will remain in effect until the next time the National Fuel solicits its customers. The PUC requires utilities to conduct an ECL solicitation every three years. The next solicitation is tentatively scheduled for late 2022. Also, if you move and establish a new account, it will be necessary for you to indicate your ECL preference for the new account. Your prior account ECL preference will not automatically carry over to a new account.
  • National Fuel protects customer data by requiring licensed suppliers to log into a password-protected portion of the National Fuel website to obtain the ECL. Suppliers are obligated to safeguard the confidentiality of customer information obtained from the ECL.
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