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Gas Emergencies

TTY: 7-1-1

Customer Service

NY: 716-686-6123
PA: 814-871-8200

Or Toll Free: 1-800-365-3234

Before You Dig,
Call 811 or

NY: 1-800-962-7962
PA: 1-800-242-1776


Payment Assistance

LIHEAP Low Income Home Energy Assistance Program LIHEAP is CLOSED

  • LIHEAP is a federally funded program that provides assistance to eligible customers to pay their home heating bills. Customers are encouraged to apply immediately for assistance, as funds are limited and will be distributed on a first-come, first-served basis. The program helps low income residents pay their heating bills through Cash grants and Crisis grants. You do not need to have an unpaid bill to receive a cash home heating assistance grant, nor do you need to be receiving public assistance.
  • These grants are provided by Pennsylvania through the federally funded Low Income Home Heating Assistance Program (LIHEAP) and are available to renters and homeowners.
  • LIHEAP opens on November 1, 2020
    The size of the grant is based upon your income and household size. If you are having difficulty paying your heating bills, LIHEAP may be able to help you. If you are eligible, National Fuel will immediately post the funds directly to your account when they are received from the state.
  • Crisis Grant
    • If you are without service or have received a shut off notice, you may also be eligible for a Crisis Grant of up to $600.
    • If you are without service and owe a balance, you may apply for a Crisis Grant from November 1, 2019 until April 10, 2020 to help to have your service restored.
    • If you are applying for a Crisis Grant, you will need your shut off notice or a form from the utility company stating how much is needed in order to have service turned on. The Crisis Grants will be available November 1, 2019.

How to Apply

  • Call or visit your local county assistance office. Be sure to apply in the county where you live. Click here for a listing of LIHEAP application offices by county.
  • Click here to apply online.
  • You will need to have the following ready when you apply:
    • Names, dates of birth and social security numbers of all household members
    • Proof of ID
    • Income information for all household members
    • A current heating bill

Income Guidelines

  • You may be eligible to receive cash and crisis grants if your household income is at or below the following income levels:
Max Monthly
Gross Income
1 $1,595
2 $2,155
3 $2,715
4 $3,275
5 $3,835
6 $4,395

Note: The figures shown are provided as an income-eligibility guide for the 2020-2021 LIHEAP Program and are subject to change. Pennsylvania county assistance offices determine income-eligibility for customers applying for LIHEAP benefits.

  • After your application is reviewed, you will receive a written notice explaining your eligibility and the amount of assistance you will receive. Grant payments are generally sent to a utility company or fuel dealer and are credited to your account. Please allow 30 days for a response.

Low Income Residential Assistance Program

  • If you meet the eligibility requirements, you can receive a discount between 10% - 80% off of the regular residential rate determined by household size and income.
  • You can also receive debt forgiveness.
  • Call 1-800-365-3234 for more information.

Low Income Usage Reduction Program

  • The Low Income Usage Reduction Program (LIURP) is a PUC-mandated weatherization program for low income customers. Measures are installed to reduce energy usage and customer bills. To learn more and see if you qualify call 1-800-365-3234.

Neighbor For Neighbor Heat Fund

  • The Fund, a first-come, first-served home-heating assistance grant program, is available to provide assistance to customers to help:
    • Prevent disconnection of their utility service;
    • Pay current or past due energy bills (excluding electric utilities); or
    • Purchase home heating fuel of any kind.
  • Qualifying customers may receive a one-time grant of up to $300 per program year.
  • In order to qualify for a grant, applicants must fall into at least one of the following classifications:
    • 55 years of age or older
    • Resident who is over 150% poverty level, but does not exceed 200% poverty level
    • On a disabled or handicapped income
    • Veteran with a verified need
    • Able to demonstrate a certified medical emergency
    • Experienced a verifiable, recent loss of income
    • Receiving unemployment benefits
  • Other requirements to qualify:
    • Applicants must have made at least five customer payments to their bills within a 12-month period from the date of application (including one within the last 90 days), other than those provided by LIHEAP or other assistance programs.
    • Applicants must provide evidence of need.
    • Applicants must reside in National Fuel's service territory; however, they are not required to be a National Fuel customer.
    • Customers who are not eligible for LIHEAP, or who may need more than a LIHEAP grant, may be eligible to receive Neighbor for Neighbor funds to alleviate an energy emergency.
  • To apply:
    • At time of interview, applicant must provide proof of identification, monthly income and monthly expenses.
    • Applications are screened and grants are administered by human service organizations from the 14 Northwestern Pennsylvania counties.
    • For information on how to apply and if you reside in the Erie area, please call (814) 459-4581, extension 428. If you reside outside of Erie, please click here to find an agency near you. They will be able to help you determine the necessary documentation required for an application interview.
  • Are you interested in supporting the Neighbor For Neighbor Heat Fund?
    • Click here for the Neighbor For Neighbor Contribution Form.
    • Click here to login and find more information on how to submit your monthly pledge online.

Budget Plan

  • Our Budget Plan lets you stabilize your monthly bill for up to one year. The plan divides your estimated annual bill by 12.
  • We also offer a 10-month budget plan covering September through June.
  • We may adjust your Budget Plan amount periodically to ensure that it remains accurate.
  • Click here to login or create an account to sign up for the Budget Plan.

Payment Agreement

  • If you are unable to make your payment, please talk to a representative at one of our Customer Assistance Centers, or call us at 1-800-365-3234, as soon as possible.
  • You may be asked to provide income and expense information. Based on that, we may be able to arrange a payment agreement.
  • If your financial situation changes, we may change your payment plan.

If You're Out of Work

  • National Fuel representatives offer advice on programs and assistance available to customers who are unemployed or expecting a layoff. Please call (814) 871-8200 or 1-800-365-3235 for more information.

Assistance Referrals

  • If National Fuel is unable to resolve your payment problems, we will find community services that may assist you. Our representatives can work together with social service agencies to help you determine if you are eligible for various public programs.
  • Special company programs are also available for customers with extreme financial hardships.
  • Please call (814) 871-8200 or 1-800-365-3235 for more information.

Special Needs

  • For Customers with Hearing or Speech Difficulties
    • You can communicate with us on electronic display (TTY or teletypewriter) by dialing 7-1-1. You will need to provide the relay operator with the telephone number you wish to call.
  • For the Visually Impaired
    • We can send bills and bill inserts in large type or Braille.
    • Some of our brochures may be requested in Braille.
  • For Non-English Speaking Customers
    • Ask for “Language Select” any time, in person or by phone. A three-way conversation with a translator is involved.
  • Extra Security Plan for the Retired or Permanently Disabled
    • Offers an extra measure of security for uninterrupted gas service. It includes coordinating bill due dates to coincide with the arrival of income checks to allow for timely payment.
  • Special Protections
    • If you are a Pennsylvania customer and a victim of domestic violence, you may have some special credit and collection protections available to you. Click here for more information.
  • Third Party Notification
    • You can designate a third party to be notified in case you forget to pay your gas bills. Click here to view the enrollment form.
    • The designated third party is not responsible for paying your bill.
  • Assistance Plan for Hospitalized Customers
    • If you are anticipating a hospital stay of ten days or more, call us and we will tell you how to extend the due date of your gas bill by thirty days.
  • Assistance Referrals
    • If National Fuel is unable to resolve your payment problems, we will find community services that may assist you.
    • Our representatives can work together with social service agencies to help you determine if you are eligible for various public programs.
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