The Information We Collect And How We Use It
National Fuel automatically receives and records the following information from visitors to our site: IP addresses; domain names; user names; date, time and length of visits; and browser types. This data is gathered to evaluate and improve our web site. National Fuel does not collect any personally identifiable information about you through our web site unless you voluntarily provide such information. You may be asked to voluntarily provide personally identifiable information such as your name, address, e-mail address, telephone number, bank account number (including routing number) or other similar information in order to utilize and obtain access to National Fuel's online services.
How National Fuel Uses Personally Identifiable Information
Voluntarily provided personally identifiable information is used to:
- Respond to visitor inquiries
- Fulfill visitor requests
- Complete online payments and other online services
Statistical reports may be generated from the user provided personally identifiable information.
Web Site Cookies:
Visitors to our site do not have to provide personally identifiable information to National Fuel. At any time, you may opt-out of providing personally identifiable information by discontinuing your use of National Fuel's online services or refraining from disclosing your personally identifiable information to National Fuel. However, if you choose to withhold requested personally identifiable information, National Fuel may not be able to provide you with the online services, which may require the collection of such information.
Confidentiality And Security
National Fuel limits access to your personally identifiable information to:
- Employees who we believe reasonably need to come into contact with that information in order to respond to user inquiries and requests.
- Third parties who are performing online services on behalf of National Fuel and who need such information in order to carry out National Fuel's online services. Such third parties are contractually bound to keep all personally identifiable information confidential.
National Fuel does not disclose, share or distribute personally identifiable information to third parties, other than the third parties mentioned above, nor sell or rent personally identifiable information to third parties without your consent, unless:
- Required to do so by a government agency having jurisdiction.
- Required to do so by a court of competent jurisdiction or other operation of law.
Given the nature of the internet and the fact that no security system is perfect, National Fuel does not absolutely guarantee the confidentiality of any personally identifiable information that you provide via our web site or promise that the information you provide will never be obtained by unauthorized persons. National Fuel does, however, utilize industry appropriate practices to protect the data transmitted or received via our web site from loss, misuse, unauthorized access or disclosure, or alteration. Such practices include using Secure Sockets Layers (SSL) encryption technology and secure HTTPS posts during data transmission.
Access, Correct and Update Personal Information
You may obtain a copy of the personally identifiable information that you have provided to National Fuel through your use of our web site and you may correct, change or remove any personally identifiable information by contacting us via the following link http://www.nationalfuelgas.com/email.aspx.
If you request that the personally identifiable information that you provided to National Fuel be removed from National Fuel's records, please be aware that you may not be able to continue to use National Fuel's online services, which may require the collection of such information.
To protect your privacy, National Fuel will take reasonable steps to verify your identity before correcting, changing, removing, or forwarding personally identifiable information to you.
Links To Non-National Fuel Sites