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General Customer Service Info:

(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:

Gas Emergencies:

24 hrs./day, 7 days/week

Turn On/Turn Off Service – Residential

We've made it simple to establish natural gas service with National Fuel. Applications for gas service can usually be made without a personal visit to a National Fuel office. If pipeline service is already in place at the address you are applying for, we'll set up your new account and arrange a time during business hours to initiate your gas service.

We usually do not require a security deposit when you open an account with us. However, a deposit may be required if you are a short term or seasonal customer.

If you are requesting service at a location without pipeline service, a National Fuel field representative will visit your home to determine the location of our gas line and meter. He or she will take measurements for calculating cost, if any, for pipeline installation.

Applications involving an extension to our mainline may take longer to process because of rights-of-way and municipal approvals needed which can take extra time. If there are any costs associated with the new installations, payment is required before service can be installed. In New York, a payment plan may be available in certain situations. Please call us for more details.

New accounts

Simply give us a call at least one week before your desired service date and we'll arrange a time during business hours to come to your home, get a reading, and turn on your service so we can establish your new account.


If you're moving within National Fuel's service territory, let us know at least a week before the move so we can read your meter and send you a final bill. You will be responsible for your account until we obtain a final reading, so please make sure we can get to the meter. Also, make sure your account is established at your new address before you move in.

In certain circumstances, it may be possible to open a new account or close an existing account with just a phone call to our Customer Response Center. Please inquire about this when you're moving to or from a residence.

Discontinuing Service

If you would like to discontinue your service, contact us by phone at least one week before your desired service discontinuation date. We must obtain a meter reading in order to issue a final bill. You may be responsible for the gas used until we obtain a final meter reading, so please make sure we have access to the meter before you vacate the premises.

Safety Notice

The service that National Fuel provides makes it necessary for our representatives to visit customers' homes and businesses every day.

Please take note of how you can help prevent your dog from injuring one of our workers:

  • Relocate your dog. When a National Fuel meter reader or customer service representative comes to your home, keep your dog(s) away from the utility representative in a separate, enclosed area.
  • Train your dog. Regardless of its size or breed, any dog can become motivated to bite. Obedience training helps dogs understand what is expected of them and builds a bond of trust between dogs and their owners.
  • No petting allowed. A dog's natural instinct is to protect its owner and/or its litter. Do not suggest that a meter reader or customer service representative pet your dog(s).
  • Watch your distance. If you keep your dog outside, please locate its lead a safe distance away from the gas meter.

You are legally responsible for your dog's actions both on and off of your premises. Please take care with handling and locating your dog(s), so our representatives can safely complete their important work.