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General Customer Service Info:

(716) 686-6123 (NY)
(814) 871-8200 (PA)
outside these calling areas:
1-800-365-3234

Gas Emergencies:

1-800-444-3130
24 hrs./day, 7 days/week

Customer Publications - New York

Each year National Fuel prepares and distributes a number of brochures and bill inserts to provide information for our customers about the programs and services that we offer as well as natural gas safety, payment assistance, energy conservation and other issues.

Brochures are available in our Customer Assistance Centers and bill inserts are sent to our customers at specific times throughout the year. You may request a copy of these materials by calling our Customer Response Center. As an added convenience, we have provided electronic versions of these materials to make them available for viewing on demand. Please select from the items below to view.

BILL INSERTS
Winter Quarterly Newsletter - February 2012
HEAP - November 2011
Quarter Newsletter - October 2011
Rights & Responsibilities - NY Residential - June 2011
Residential Marketing - June 2011
NY Heating Assistance - HEAP - November 2010
Quarterly Newsletter - Fall 2010
You could win a $150 credit on your National Fuel Bill! - October 2010
Quarterly Newsletter - Summer 2010
Understanding Shared Meters - May 2010
Quarterly Newsletter - Spring 2010
Conservation Incentive Program - March 2010
Quarterly Newsletter - Winter 2009
Ways to Manage Energy Costs - December 2009
Dog Bite Prevention - August 2009
Pipeline Safety - June 2009
 

BROCHURES
Understanding Natural Gas Safety- October 2010
Understanding Natural Gas Service- June 2009
Understanding Special Services - NY - May 2009
Residential Conservation Incentive Program - NY - March 2009
Non-Residential Conservation Incentive Program - NY - March 2009

*These publications are available in PDF format. To view them you will need the Adobe Acrobat Reader application. To download a free copy, please click here.