Payment
Assistance Programs
If you are having any difficulty paying your bill, call as soon as possible. Our experienced representatives can work with you and will help you find a payment plan or an assistance program to help you.
Neighbor
For Neighbor Heat Fund
Because of the generosity of good neighbors like you and National Fuel shareholders, the Neighbor for Neighbor Heat Fund has helped to heat the homes of thousands of needy families across Western New York and Northwestern Pennsylvania. Since 1983 the fund has collectively contributed more than $6 million for home heating grants for individuals and families who need help.
The fund provides grants that help people to:
- prevent
disconnection of their utility service.
- pay
current or past due energy bills.
- purchase
home heating fuel of any kind.
If you live in New York, to apply, contact The Salvation Army at 716-883-9800, extension 230, the Chautauqua Office For the Aging at 716-753-4471, or Catholic Charities at 716-856-4494, extension 3010, to find the office closest to you. If you live in Pennsylvania, to apply, click here to find the service organization nearest to you.
Don’t delay, as funds are limited and are available on a first-come, first-served basis. Grant amounts are determined by need. And, as long as you live in National Fuel’s service territory, you may qualify, even if you are not a National Fuel customer.
Click here for
Frequently Asked Questions (FAQ's) about
this program
Click
here
for the Neighbor for Neighbor Contribution Form
Supporting
the Neighbor for Neighbor Heat Fund has never
been easier!
Click here
for more information on how you can submit your
monthly pledge online.
Home
Energy Assistance Program (HEAP)
Low Income
Home Energy Assistance Program (LIHEAP)
HEAP/LIHEAP
are federally funded programs that provide
assistance to eligible households to pay
their home heating bills. During the program
year, our representatives can help you
obtain an application and tell you about
current eligibility requirements.
In New
York, HEAP grants are administered by the
Department of Social Services and the Department
of Senior Services.
- HEAP
grants are determined by certain income
guidelines. To see if you meet the requirements
for a HEAP grant, click here.
- For
a directory of New York County HEAP locations,
click here.
- When
applying for HEAP assistance in person,
applicants must provide certain documentation
to prove eligibility. For a list of documentation
requirements, click here.
- If you live in Allegany, Cattaraugus, Monroe or Steuben counties, you may be eligible to file online. To
apply for HEAP online, go to www.otda.state.ny.us.
In Pennsylvania, LIHEAP funds are administered by the Pennsylvania Department of Public Welfare.
- LIHEAP grants are determined by certain income guidelines. To see if you meet the requirements for a LIHEAP grant, click here.
- For a directory of Pennsylvania County LIHEAP locations, click here.
How do I apply?
- To apply for LIHEAP online, go to www.compass.state.pa.us
- Applications are available at your local county assistance office. Call the Statewide LIHEAP Hotline at 1-866-857-7095 or TDD for the hearing impaired 1-800-451-5886.
- When applying for LIHEAP, applicants must provide
- Names of people in your household
- Dates of birth for all household members
- Social Security Numbers for all household members
- Proof of income for members of your household
- A recent heating bill
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