Turn
On/Turn Off Service – Residential
We’ve
made it simple to establish natural gas service
with National Fuel. Applications for gas service
can usually be made without a personal visit to
a National Fuel office. If pipeline service is
already in place at the address you are applying
for service, your request will be completed in
seven business days. We’ll set up your new
account and arrange a time during business hours
to initiate your gas service.
We
usually do not require a security deposit when
you open an account with us. However, a deposit
may be required if you are a short term or seasonal
customer.
If
you are requesting service at a location without
pipeline service,
a National Fuel field representative will visit
your home to determine the location of our
gas
line and meter. He or she will take measurements
for calculating cost, if any, for pipeline
installation.
Applications involving an extension to our mainline
may take longer to process because of rights-of-way
and municipal approvals needed which can take
extra time. If there are any costs associated
with the new installations, payment is required
before service can be installed. In New York,
a payment plan may be available in certain situations.
Please call us for more details.
New
accounts
Simply give us a call a week ahead of time to
set up your account. We'll arrange a time during
business hours to come to your home, get a reading,
and turn on your service so we can establish your
new account.
Moving?
If you're moving within National Fuel's service
territory, let us know at least a week before
the move so we can read your meter and send you
a final bill. You will be responsible for your
account until we obtain a final reading, so please
make sure we can get to the meter. Also, make
sure your account is established at your new address
before you move in.
In certain circumstances, it may be possible to
open a new account or close an existing account
with just a phone call to our Customer Response
Center. Please inquire about this when you're
moving to or from a residence.
Discontinuing
Service
If
you would like to discontinue your service, contact
us by phone at least one week before your desired
service discontinuation date. We must obtain a
meter reading in order to issue a final bill.
You may be responsible for the gas used until
we obtain a final meter reading, so please make
sure we have access to the meter before you vacate
the premises.
Safety Notice
The service that National Fuel provides makes it necessary for our representatives to visit customers’ homes and businesses every day. Please take note of how you can help prevent your dog from injuring one of our workers:
- Relocate your dog. When a National Fuel meter reader or customer service representative comes to your home, keep your dog(s) away from the utility representative in a separate, enclosed area.
- Train your dog. Regardless of its size or breed, any dog can become motivated to bite. Obedience training helps dogs understand what is expected of them and builds a bond of trust between dogs and their owners.
- No petting allowed. A dog’s natural instinct is to protect its owner and/or its litter. Do not suggest that a meter reader or customer service representative pet your dog(s).
- Watch your distance. If you keep your dog outside, please locate its lead a safe distance away from the gas meter. You are legally responsible for your dog’s actions both on and off of your premises. Please take care with handling and locating your dog(s), so our representatives can safely complete their important work.
You are legally responsible for your dog’s actions both on and off of your premises. Please take care with handling and locating your dog(s), so our representatives can safely complete their important work.
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